Expert Managed IT Services from Dallas-based ITECS
Since 2002, ITECS has delivered enterprise-grade managed IT services to businesses across Dallas and nationwide. From end-user support to advanced cybersecurity, cloud hosting, and compliance-driven IT strategy, our team becomes your IT department—scalable, responsive, and built for growth.
Comprehensive Managed IT Services: Your Dallas All-In-One IT Partner
For over two decades, ITECS has been Dallas's most established Managed Service Provider, delivering seamless technology solutions that transform IT from a cost center into a competitive advantage. Our video showcases how our dedicated technical teams, customizable service packages, and integrated approach to Managed IT, Cybersecurity, Cloud, and vCIO services create a complete technology ecosystem for your business.
ITECS: The Leader in Managed IT Services
Why Trust ITECS as Your Managed IT Services Provider?
Since 2002, we've delivered enterprise-grade IT solutions specifically designed for Dallas businesses. Our approach combines technical excellence with strategic business acumen to transform your technology from a cost center into a competitive advantage.
Dedicated Technical Teams
Unlike traditional helpdesks, you'll work with the same specialized IT professionals who understand your unique business needs and systems for consistent, personalized support.
Advanced Security Framework
Protection beyond basic antivirus with Sophos MDR, endpoint detection, and 24/7 security monitoring to safeguard your critical business data from evolving threats.
Business-First Approach
We align technology solutions with your business objectives, ensuring IT investments deliver measurable ROI and create strategic advantages in your marketplace.
Industry-Specific Expertise
Specialized experience in healthcare, finance, legal, and manufacturing sectors, providing compliance-ready solutions that meet regulatory requirements.
Transparent IT Management
Gain direct access to our monitoring and ticketing systems, giving you complete visibility into your IT operations and security posture at all times.
Flexible Service Models
Choose from MSP SELECT, MSP PRO, or MSP ELITE packages with customizable coverage options to match your operational needs and budget requirements.
From Common IT Frustrations to Strategic Advantages
Business IT Challenges & Solutions: The ITECS Managed IT Services Approach
Unpredictable IT Costs
Pain Point: Unexpected IT expenses and emergency repair costs create budget uncertainty and financial strain on your business.
ITECS Solution: Our fixed MSP monthly pricing model eliminates surprise costs while providing proactive monitoring that prevents expensive emergencies before they occur.
Strategic Technology Partnership
Pain Point: Many MSPs create transactional vendor relationships that leave clients feeling like just another ticket number, resulting in misaligned priorities and poor communication.
ITECS Solution: We function as a true strategic partner with dedicated Technical Account Managers who understand your business goals, regularly scheduled strategy sessions, and executive-level reporting.
Technology Downtime
Pain Point: System outages and network failures result in lost productivity, revenue, and damaged customer relationships.
ITECS Solution: Monitoring, redundant systems, and rapid response protocols ensure 99.9% uptime and minimal business disruption.
IT Staff Limitations
Pain Point: Difficulty hiring, training, and retaining qualified IT professionals with diverse skill sets needed for modern business.
ITECS Solution: Access to our entire team of certified specialists across multiple technology disciplines for less than the cost of a single in-house IT employee.
Security Vulnerabilities
Pain Point: Evolving cyber threats and compliance requirements create constant security risks that most small businesses lack resources to address.
ITECS Solution: Enterprise-grade security framework with Sophos MDR, endpoint protection, and regular vulnerability assessments to protect your data and maintain regulatory compliance.
MSP Plans
Choose the managed service plan that fits your business needs
MSP SELECT
Essential IT tools including RMM, antivirus, and maintenance without support services
$45/device/month
- Remote monitoring
- Patch management
- Antivirus protection
- Preventative maintenance
MSP PRO
Complete IT department replacement with unlimited support and consulting
$125/device/month
- Everything in SELECT
- Unlimited support
- Consulting services
- Technical teams
MSP ELITE
Enterprise-grade IT with advanced security, compliance, and dedicated management
$175/device/month
- Everything in PRO
- Email security
- 24/7 monitoring
- Dedicated account manager
| SERVICES | MSP SELECT | MSP PRO | MSP ELITE |
|---|---|---|---|
| Procurement Services | |||
| Preventative maintenance with RMM | |||
| Patch management with RMM | |||
| Sophos XDR Next-Generation Antivirus | |||
| Assigned technical teams | |||
| Quarterly Business Review (QBR) | |||
| Technical Support | |||
| Cybersecurity training | |||
| Consulting (excluding special projects) | |||
| Assigned MSP Elite Team of four dedicated IT experts | |||
| Check Point Harmony AI email security | |||
| Quarterly mock phishing attacks/simulations | |||
| Dedicated Technical Account Manager | |||
| Quarterly backup and disaster recovery audits | |||
| Semi-yearly network and cybersecurity assessments |
Service Coverage Options
MSP Daylight
Ideal for businesses operating during standard hours, offering expert IT support from 8 AM to 5 PM CST, Monday through Friday
8 AM - 5 PM CST
MSP Extended
Perfect for organizations needing support beyond the standard workday, available 7 days a week from 7 AM to 10 PM CST
7 AM - 10 PM CST
MSP 24/7
Ultimate IT support solution offering assistance around the clock for operations that never sleep
24/7/365
Alternative Engagement Models
Retainer Block
Pre-purchased blocks of IT support hours with no expiration date. MSP SELECT clients receive discounted rates
15-hour blocks
Hourly Support
Pay-as-you-go model for on-demand IT support, consulting, and project management services
Flexible pricing
Our Partners
