Managed IT Services, AI Consulting, IT Support in Dallas
Since 2002, ITECS has delivered comprehensive Cybersecurity, Managed IT Services, IT Support, AI Consulting and Cloud Hosting to Dallas businesses and abroad. Our expert team provides enterprise-grade technology management that enhances security, improves productivity, and drives business growth across the United States.
Comprehensive IT Solutions for Modern Business
We provide the strategic guidance and hands-on keyboard expertise to manage your IT, secure your assets, and power your growth.
Managed IT Services
Cost-effective, end-to-end service models that provide access to critical IT capabilities, helping to streamline and transform your entire operations.
Cybersecurity
Cutting-edge solutions to strengthen your IT infrastructure and prevent digital intrusions from threats like phishing and ransomware.
Managed Cloud
Utilize private and public cloud environments, including our data centers or platforms like AWS, GCP, and Azure, to meet your technology needs.
AI & DevOps
From custom automation to eliminate manual data entry to AI-powered workflows that significantly cut response times and deliver real ROI.
Real Results. Real Dallas Businesses.
Why More Companies in Dallas Are Switching to ITECS
Tired of IT providers who leave you waiting on hold or guessing about technical problems? ITECS delivers the responsive Managed IT Services Dallas businesses deserve. With our dedicated support team, proactive 24/7 monitoring, and enterprise-grade cybersecurity solutions, we've become the trusted MSP for organizations throughout Dallas and across the United States.
Trusted by Industry Leaders
Enterprise organizations who rely on ITECS for mission-critical IT support and strategic technology consulting – representing a selection from our diverse client portfolio.
ITECS provides critical data center management and on-site technical support for Pizza Hut's Dallas-area operations, ensuring seamless service delivery for one of America's most recognized restaurant brands. Our hands-on expertise helps maintain the robust IT infrastructure that powers their regional business operations.
ITECS provided strategic IT consulting to Miller Brewing, guiding their evaluation and implementation planning for Remote Desktop Services across multiple departments. Our experts delivered comprehensive use case analysis, technical architecture recommendations, and a phased deployment roadmap that aligned with their enterprise infrastructure objectives.
ITECS delivered comprehensive IT support for Bob Evans Farms' Richardson production facility through a customized retainer arrangement, providing on-demand technical expertise and eliminating the need for additional in-house staff. Our flexible service model delivered reliable Tier 1 and Tier 2 support plus strategic consulting, enabling their technology team to maintain operational excellence while optimizing IT resource allocation.
ITECS provides dedicated weekly on-site IT support for OpenText's Dallas branch office, delivering consistent technical expertise that seamlessly extends their internal IT capabilities. Our specialists handle essential technology operations including new-hire computer provisioning and coordinated hardware/software deployments, enabling their team to maintain operational continuity while focusing on strategic initiatives.
PepsiCo engages ITECS to manage critical IT transitions for newly acquired subsidiaries, providing specialized services that bridge the gap before full corporate integration. Our teams establish compliant infrastructure, handle technology procurement, and deliver comprehensive managed IT services—ensuring business continuity while respecting PepsiCo's strict corporate IT governance frameworks during these strategic acquisition phases.
Why is ITECS The Leader in Managed IT Services?
From emerging startups to established enterprises, our scalable services adapt to your specific needs—backed by certified local technicians who arrive when promised.
More Links
Our Company Culture Prioritizes Refined Corporate Etiquette
We aim to provide every client with the highest level of professionalism, ensuring consistency in our proactiveness, attention to detail, and open communication.
We Assign Teams to All of Our Clients
By assigning a dedicated team of experts to each client, we cultivate a one-on-one, intimate IT partnership that extends beyond the limitations of a traditional help desk. This tailored approach enables our specialists to develop a comprehensive understanding of the client's infrastructure, facilitating rapid identification and resolution of potential issues while promoting a proactive, preemptive stance towards emerging challenges.
Strict Adherence to Service Level Agreements
We strive to have a maximum of 30-minute response times to new service (IT support) requests that come through our IT Service Manager (ITSM), Jira. Each set of pods is assigned an IT Manager who closely monitors their assigned pod's performance and compliance. Whether your service request is a break-fix IT support request or a significant project, ITECS provides timely and efficient deliverables.
A Full Suite of IT Services
Choosing ITECS as your IT partner provides your organization with a distinct competitive edge, as we offer a full suite of IT services that cater to the diversity of your business needs. Our comprehensive approach ensures that clients receive end-to-end solutions, streamlining their operations and reducing the need to engage multiple vendors. By consolidating all IT-related services under one roof, ITECS delivers unparalleled efficiency, cost savings, and a cohesive strategy that aligns with your business objectives.
Industry-Specific Managed IT Services
Discover how ITECS delivers tailored Managed IT Services to solve unique challenges faced by different industries. Click on any video to learn more about our specialized solutions.
Managed IT for Financial Institutions
Discover how ITECS empowers financial firms to scale confidently with tailored IT solutions and advanced cybersecurity measures that minimize downtime, enhance operations, secure sensitive data, and ensure compliance.
Tailored Solutions for Manufacturing
Discover how ITECS empowers manufacturers to scale efficiently with specialized IT strategies and industrial-grade cybersecurity that reduce production downtime, streamline workflows, and secure proprietary data.
HIPAA Compliant Healthcare IT
Discover how ITECS helps healthcare providers stay secure, compliant, and connected with managed IT services that reduce clinical downtime, protect patient data, and support HIPAA compliance requirements.
Find Your Industry-Specific IT Solution
No matter your industry, ITECS has the expertise to address your unique IT challenges. Our proven methodologies and dedicated support team ensure your technology works for you, not against you.
Transform Your Business With AI
AI Consulting Services by ITECS: Dallas's Trusted MSP Since 2002. Discover why Fortune 500 suppliers and growing SMBs trust ITECS to navigate their AI journey. From custom OCR automation that eliminates manual data entry to AI-powered workflows that cut response times by 89%, we deliver measurable results backed by enterprise-grade security. Our Dallas-based team combines deep AI expertise with two decades of protecting critical business infrastructure. Whether you need strategic AI consulting, custom automation development, or fully managed AI services, ITECS ensures your artificial intelligence investments drive real ROI. Plus, get an exclusive preview of our groundbreaking AI Success Platform – coming soon to transform how businesses measure and optimize their AI implementations.
Our Core Dallas IT Services
With in-depth knowledge of our clients’ industries, we help guide you to the MSP and IT services that meet your unique business goals.
IT Outsourcing
IOMSP provides you with a worry-free, proactive offsite IT department that treats your network as if it were our own. You are assigned a pod of Network Administrators who manage, maintain, and support your entire information technology infrastructure. This includes 24/7 monitoring, AV security software, unlimited rapid support, procurement, and consulting services.
IT Support
Since 2002, our professional IT support group has provided businesses in Dallas and cities across the U.S.A. with emergency onsite and remote support. We offer our clients offices, server rooms, data centers, and cloud environments. Experienced with Microsoft, Linux, Unix, VMWare, Macintosh, and other operating systems, we're prepared to provide support on any platform.
Managed IT Services
At its core, ITECS is a Managed IT Services Provider (MSP) that offers innovative solutions and brings together solutions from different areas to create an end-to-end service model. ITECS goes beyond digitizing workflows or decentralizing business operations — it empowers an enterprise to streamline and transform its whole operation by leveraging our Dallas-based Managed IT Services.
IT Consulting
Our team of IT consultants in Dallas comprises a group of highly skilled and innovative professionals who are dedicated to utilizing technology to enhance your business performance. We work closely with your team to gain a better understanding of your objectives, business processes, and existing information systems capabilities. By offering a clear roadmap of which technologies should be deployed and how to optimize their functions, we help you lower your IT expenses.
Managed Cloud Hosting
To address this need, we established ITECS Promus, our Dallas-based cloud hosting services division. With our extensive training and certifications, we enable our clients to leverage cloud environments whether they're hosting in our data centers or other platforms such as AWS, GCP, and Azure.
AI Consulting
Our team of IT consultants in Dallas comprises a group of highly skilled and innovative professionals who are dedicated to utilizing technology to enhance your business performance. We work closely with your team to gain a better understanding of your objectives, business processes, and existing information systems capabilities. By offering a clear roadmap of which technologies should be deployed and how to optimize their functions, we help you lower your IT expenses.
Managed Cybersecurity
Having a reliable IT partner who can effectively handle the constantly evolving digital threats is crucial for businesses. ITECS provides cutting-edge cybersecurity solutions and services that help clients strengthen their IT infrastructure and prevent digital intrusions. Our managed cybersecurity services include network penetration testing, IT security audits, policy and protocol designs, patch management, and much more.
MSP Plans
Choose the managed service plan that fits your business needs
MSP SELECT
Essential IT tools including RMM, antivirus, and maintenance without support services
$45/device/month
- Remote monitoring
- Patch management
- Antivirus protection
- Preventative maintenance
MSP PRO
Complete IT department replacement with unlimited support and consulting
$125/device/month
- Everything in SELECT
- Unlimited support
- Consulting services
- Technical teams
MSP ELITE
Enterprise-grade IT with advanced security, compliance, and dedicated management
$175/device/month
- Everything in PRO
- Email security
- 24/7 monitoring
- Dedicated account manager
| SERVICES | MSP SELECT | MSP PRO | MSP ELITE |
|---|---|---|---|
| Procurement Services | |||
| Preventative maintenance with RMM | |||
| Patch management with RMM | |||
| Sophos XDR Next-Generation Antivirus | |||
| Assigned technical teams | |||
| Quarterly Business Review (QBR) | |||
| Technical Support | |||
| Cybersecurity training | |||
| Consulting (excluding special projects) | |||
| Assigned MSP Elite Team of four dedicated IT experts | |||
| Check Point Harmony AI email security | |||
| Quarterly mock phishing attacks/simulations | |||
| Dedicated Technical Account Manager | |||
| Quarterly backup and disaster recovery audits | |||
| Semi-yearly network and cybersecurity assessments |
Service Coverage Options
MSP Daylight
Ideal for businesses operating during standard hours, offering expert IT support from 8 AM to 5 PM CST, Monday through Friday
8 AM - 5 PM CST
MSP Extended
Perfect for organizations needing support beyond the standard workday, available 7 days a week from 7 AM to 10 PM CST
7 AM - 10 PM CST
MSP 24/7
Ultimate IT support solution offering assistance around the clock for operations that never sleep
24/7/365
Alternative Engagement Models
Retainer Block
Pre-purchased blocks of IT support hours with no expiration date. MSP SELECT clients receive discounted rates
15-hour blocks
Hourly Support
Pay-as-you-go model for on-demand IT support, consulting, and project management services
Flexible pricing
What Our Clients Say
Real reviews from Dallas businesses that trust ITECS for their technology needs.
David Bryant
6 months ago
"We've had the pleasure of partnering with ITECS for a while now, and they have consistently exceeded our expectations. Their expertise in Managed IT Services and IT Support is top-notch, providing comprehensive solutions that ensure smooth operations."
Jason Jones
5 years ago
"We've been working with Brian and his great team at iTecs since 2006 and they've been a huge asset to our business. They're very responsive and proactive with any of our IT issues."
Manuel Valencia
2 years ago
"Very responsive and knowledgeable, and also a great value. For everything we've ever needed the iTecs team has come through for us. We enjoy working with Brian, Marc, Austin and the entire iTecs team."
Tom Lopata
6 years ago
"The best Managed IT Services company in Dallas, period. We've been using this group to handle our company's IT for 2-years and everyday, they deliver professional and courteous support."
Brian Levy
2 years ago
"Preston is a real asset to your organization! He's responsive, always offers multiple solutions to issues we task him with and he's fun to work with. I give him and your company 5-Stars across the board."
Joy OBrien
3 years ago
"Over the last year it has been fantastic working with iTecs, their team is professional, resourceful, and very responsive- all the things you need from an amazing IT provider!"
Debra Burch
5 years ago
"Brian is always available to assist and take care of all IT issues that arise and does so immediately. He's extremely professional, personable, and works with integrity!"
Camden Homes
5 years ago
"Working with ITecs for the last few years has been a great experience. They helped so many aspects of our business spanning accounting, HR network hardening, Data storage migration, robust Disaster Recovery systems."
Chad Budwick
3 years ago
"I never write feedback but after having iTecs run our IT for 5 years and never becoming complacent or unresponsive, I feel they deserve my first entry."
Scott Jeffrey
5 years ago
"We outsourced our IT support and services to iTecs and have been nothing but impressed. Their ability to problem solve and think outside the box for a win-win solution is unmatched."
David Bryant
6 months ago
"We've had the pleasure of partnering with ITECS for a while now, and they have consistently exceeded our expectations. Their expertise in Managed IT Services and IT Support is top-notch, providing comprehensive solutions that ensure smooth operations."
Jason Jones
5 years ago
"We've been working with Brian and his great team at iTecs since 2006 and they've been a huge asset to our business. They're very responsive and proactive with any of our IT issues."
Manuel Valencia
2 years ago
"Very responsive and knowledgeable, and also a great value. For everything we've ever needed the iTecs team has come through for us. We enjoy working with Brian, Marc, Austin and the entire iTecs team."
Tom Lopata
6 years ago
"The best Managed IT Services company in Dallas, period. We've been using this group to handle our company's IT for 2-years and everyday, they deliver professional and courteous support."
Brian Levy
2 years ago
"Preston is a real asset to your organization! He's responsive, always offers multiple solutions to issues we task him with and he's fun to work with. I give him and your company 5-Stars across the board."
Joy OBrien
3 years ago
"Over the last year it has been fantastic working with iTecs, their team is professional, resourceful, and very responsive- all the things you need from an amazing IT provider!"
Debra Burch
5 years ago
"Brian is always available to assist and take care of all IT issues that arise and does so immediately. He's extremely professional, personable, and works with integrity!"
Camden Homes
5 years ago
"Working with ITecs for the last few years has been a great experience. They helped so many aspects of our business spanning accounting, HR network hardening, Data storage migration, robust Disaster Recovery systems."
Chad Budwick
3 years ago
"I never write feedback but after having iTecs run our IT for 5 years and never becoming complacent or unresponsive, I feel they deserve my first entry."
Scott Jeffrey
5 years ago
"We outsourced our IT support and services to iTecs and have been nothing but impressed. Their ability to problem solve and think outside the box for a win-win solution is unmatched."
Our Partners
Transform Your IT Operations Today
Partner with ITECS to access industry-leading managed IT services and cybersecurity solutions. Our expert team delivers customized strategies that enhance security, streamline operations, and drive productivity for your organization.